Terms & Conditions
Returns and Refund Policy
If you are not satisfied with the quality of the product received, we will refund the full purchase amount including freight to your account upon return of the goods. Goods must be returned within 30 days and proof of purchase will be required. If the bottle is part of a mixed dozen only the single bottle will be refunded or replaced. In the rare occurrence of products being damaged in transit we will re-despatch as soon as confirmation is received from the courier company.
You may also be asked to demonstrate that the problem with the goods was not your fault. If you prefer an alternative to a refund, we can arrange for goods to be exchanged. Where that product is no longer available it will be replaced with a product of equal or greater value. In the instance of incorrect products being received we will re-despatch correct stock on receipt of proof of purchase and collection of original stock is organised.
Please choose carefully as you are not entitled to a refund if you simply change your mind. Keep your receipt as proof of purchase.
In all instances please contact our cellar door to discuss refund/return options on (08) 8323 8830
Delivery is by Australia Post or Fastway Courier. We will dispatch orders within three working days – to allow for weekends and public holidays. Delivery takes between 2 days for capital cities, or up to 14 days for more remote areas.
If property is not attended a card will be left with contact details to arrange pick up or re-delivery. Wine cannot be delivered to unattended premises.
Delivery instructions are used as a guide for contract delivery drivers and we are unable to guarantee they will be followed on all occasions.
Delivery enquiries can be directed through either our McLaren Vale Cellar Door on 08 8323 8830 or the Coonawarra Cellar Door on 08 8737 2326 Monday to Friday where we also offer a parcel tracking service.
You must be over 18 years of age to purchase wine from this website
It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years. By completing the order and offer to purchase the liquor all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not verify that you are 18 years or older your order will not be processed.
Your contract of sale is with Leconfield Wines Pty ABN 30 051 035 548 under its South Australian Liquor Licence No. 50811621. The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to licence No. 50811621.
Delivery via Australia Post cannot be left at door and must be signed for by a person able to verify that they are over 18 years of age.